Returns & Exchanges
At FluffCo, we want your home to be your sanctuary. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your box.
Package Your Items
Carefully place the unused items in their original packaging to ensure they are protected during transit back to our warehouse.
Drop Off and Refund
Drop your package at any authorized carrier location; your refund or store credit will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing